Terms & Conditions

Each plan covers one property. The plans and their prices are:

You pay your first payment when you sign up. After that, we take your plan's price every 30 days from that date, from the card you gave us. Card payments are handled by our payment provider, Stripe. We never see or store your card details.

Billing is every 30 days, not once a calendar month, so there are 12 or 13 payments in a year. Your account shows the date of your next payment.

Some benefits only start after a waiting period. It runs from the day your plan starts, or, if you switch to a plan that has one, from the date the switch takes effect (your next payment date).

• Boiler Service Plan: no waiting period.
• Landlord CP12 Package: no waiting period.
• Boiler Care Plan: 60 days before breakdown and call-out attendance is covered.

The waiting period only affects breakdown and call-out attendance. Annual services and discounts are available straight away on every plan. On the Boiler Care Plan, a breakdown call-out during the waiting period is charged at the standard call-out rate.

The waiting period that applies to you is the one shown when you signed up or switched plan. If your plan ends and you rejoin, any waiting period starts again.

The Boiler Care Plan includes up to £250 of parts in each year of cover.

You can cancel within 14 days of your plan starting, for any reason. Your cover stops straight away and you get a full refund of your first payment.

If we've already carried out a service visit in those 14 days, at your request, we'll review your refund and may keep an amount for the work already done.

You can cancel online at any time from your account, with no phone call needed. After the 14-day cooling-off period, cancelling takes effect at the end of your current 30-day period.

Your cover continues until that date and we won't take any more payments. You can change your mind and keep your cover any time before that date. You won't be covered for anything that happens after your cover ends.

If a payment fails, we'll email you and try the payment again automatically over the next 2 weeks. You can update your card from your account at any time.

Your cover continues while we retry. If the payment still hasn't gone through after 2 weeks, your plan ends and your cover stops. You can restart your cover from your account, but any waiting period starts again.

We don't currently charge VAT on our plans.

For questions about these terms or your plan, call 01234 567890 or email hello@jenneysgas.example.